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Showrooms
Get in touch
Head Office
A70 Scanlon Drive, Epping VIC 3076, Australia
Trading Hours
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9:30am - 12pm
Sunday: Closed
Public Holiday: Closed
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 9:30am - 12pm
Sunday: Closed
Public Holiday: Closed
Our experienced and professional installation team takes pride in the quality of our service and product.
LEAVE A GOOGLE REVIEW
We’d like to thank you for your business, and for leaving a Google review with us. Your feedback is important to us, and helps other customers know that My Security Door is dedicated to quality and service.
Darren Wilson
06:19 24 May 24
We had our Crimsafe door installed less than 1 year ago. We’re happy with the door - but the lock mechanism started to get a little difficult to use. And then on Monday this week it jammed locked - so we couldn’t use our front door.I called head office - and was told our repairer would contact you. He did the next day - but I was not able to answer the phone, so he left a message and told me to call him. I did this - twice - but I couldn’t get through. So I’ve had to call head office again twice - and the same response - we’ll pass on a message and get our repairer to contact you.When I pointed out that I’d heard this message three times already - and that seven people in our house were becoming frustrated - finally - they just booked in a time - for a week away.It’s disappointing that the door mechanism failed in less than a year. Less than 1 year is just not good enough for a door that cost over $1,200 - I’m now quite concerned about the quality of this mechanism and its durability once the warranty period ends.The service when a door is also disappointing. I was intending to get the same door on our three other exterior doors - when our budget allowed - but I won’t be now.
Daniel
09:28 03 May 24
We found every aspect of this service to be excellent. Very simple, clear communication. Very happy with our door.
Ashley Lennon
09:52 17 Apr 24
Extremely unhappy with the customer service and quality of the doors. Between getting the quote and having our doors installed it took 6 months! Within these 6 months we had faulty doors installed 4 times that were taken back to the company again and again and again and again. The service team at Epping wereextremely difficult to work with, were not time accommodating (we had to take multiple days off of work for their errors) and did not provide an adequate discount for the errors made. Installers physically hacked into our door frame to try and make a door fit that was meant to be custom, ridiculous! I would not recommend My Security Doors Epping to anyone, low quality provided for a very high price.
Liz Sciberras
02:39 01 Feb 24
Am very happy with my crime safe door which was installed last Thursday. The gentleman was very professional and left everything nice and clean. Would highly recommend My Security Door.
PINA KING
21:07 14 Nov 23
A couple came & installed my security door they were so professional & perfectionists as well loved them thank you Crimsafe great service when I have my back door done I will be using you guys awesome 😎 work
melanie Fisher
05:26 19 Oct 23
Terrific customer service and we’re so thrilled with our new front screen door. Installed so promptly and professionally.
Danielle Hudson
02:38 16 Oct 23
Fantastic service , quality , workmanship and price ! Would never go anywhere else for our security doors !
Adam Manoussakis
04:59 10 Jun 23
Awesome to deal with from start to finish. Very friendly staff and fantastic product.
Jane Bartlett
22:36 20 Jan 24
MSD provided an excellent service. Accurate measurements and installation meant that both my new sliding door and front door security doors fitted first time. They let in so much more light and air than my older style ones. Very happy.
Jay L
04:00 12 Jul 23
Had a great experience with MSD :) the door was installed very cleanly and for a good price. Service was great. They were super helpful and friendly, and they helped me select a door that was good for my budget without trying to pressure me into spending more than I could afford. Thanks so much!
Jim Peter
05:46 13 Apr 23
Great installation by contractor but he used a blower to clean up with left all of the aluminium shavings spread over our papers. Suggest vacuuming in the futureNot happy.
Maeli Sepelini
03:54 28 Feb 23
Just got my front door screened 👌🏾Was a delay but that was understandable considering the product was being shipped from overseasOverall was a quick and easy install, the quote was fair and affordable, can’t put a price on safetyDefinitely recommend this family run business 👌🏾Cheers to Mark and the boys at MSD
Heather Campbell
02:51 03 Feb 23
I am delighted with the design and quality of the screen door. It not only is functional but also enhances the appeal of the property.
fred taghi
13:51 14 Dec 22
We did really loved the service and all the people at MSD thanks again we will coming back 😊👍
Conrad Glissmann-Gough
23:20 13 Oct 22
Very happy with our crimsafe door. The quote process was easy going and had all questions answered. Happy to recommend giving them a call.
deborah cosham
00:01 30 Apr 24
I could not be happier with the service and the ultimate product. I dealt with the Clyde North team. Everyone was very prompt, professional and I was kept informed of progress all of the way through.I would happily recommend this company to anyone needing a new security door.
Susan Strahan Geary
00:31 19 Mar 24
So glad I chose MSD Clyde North for my security doors. The process right from quote to installation was easy and seamless. Every step of the way they were helpful and professional. I love my security doors. I have no hesitation in recommending them.
KIM JOHN
07:30 01 Dec 23
Would definitely use Crimsafe again. From reception, measuring and installation all made easy.
Wayne Benbow
04:16 08 Nov 23
Very professional operators. Friendly, on-time, great communication and competitive pricing.
Jaynee Vanderheym
03:41 18 Sep 23
Doors are amazing. A bit disappointed they mis-measured and need to come back two weeks later. When I rang to reorganise, I felt the lady (don’t know her name) was annoyed because of tone and attitude. Also just told me (not ask) the date they would return. Not an apology nor friendly. I would have given 2.5 stars, but Every other person I felt with was very friendly and professional.The installer John G was extremely friendly, helpful and efficient.
Rebecca Luther
03:56 12 May 23
Very smooth experience to work with MSD. Did a fantastic job, they knew what was required - from quotation to installation - it was seamless! Highly recommend their services. Thank you MSD!
Daniel Cox
01:44 31 Jan 23
Arranged to have a Crimsafe door installed. The process could not have been easier. We were contacted promptly to go through available options, the measure was quick and no fuss and the installation was delivered ahead of time.
JM P
06:19 11 Nov 22
Extremely happy with our doors, along with the very prompt and professional service and timely delivery and installation. Couldn’t recommend MSD Australia more highly!
Aaron Abella
10:07 21 Oct 22
I made an online enquiry regarding a Crimsafe Security Door on the website. I was quickly contacted by a representative who sent me an email with regards to the different types and the difference between them all.I was quick to decide, and they quickly organised someone to come onsite to do some measurements and provided a quote.From accepting the quote to when the product was installed was a quick turnaround. I am beyond satisfied with the exceptional communication and service that was provided. Even more impressed with the workmanship of the installation and the quality of the Crimsafe security door. I’ll be in touch to get a quote for another security door and sliding doors soon. Thanks for an outstanding product/service.
Lian B
06:48 05 Aug 22
Very helpful and knowledgeable team, great advice on crimsafe door types and colours, so glad we opted for the white frame for our front door from their advice. However we were disappointed with the lack of communication on the progress of our order. We were promised they would be ready and installed in 4 to 6 weeks and it actually took 9. Understand Covid etc issues but we shouldn't have to chase it up. Also slightly concerned that the installer came back to adjust our doors as he had fitted some wrong parts.
Bryce Watson
23:57 15 Feb 22
We had a great experience with MSD. They measured and installed a new wire security door to our laundry. They were professional thoughout the process and our request for a non standard colour was happily done. The installer was friendly and explained all the features again on the day.Overall we would happily recommend MSD and will be using them again when the time comes.
Jesse Thorpe
03:29 29 Jan 22
Came out to do a quote, got the quote back within an hour, placed my order and they were out at my house a few weeks later doing the installation. Door looks amazing, is great quality, strong and was well priced :)
Jessie Maz Music
01:09 10 Oct 21
MSD Clyde North. Great experience! Laurie who did our installation was amazing. So kind and showed and explained how to use the doors and very tidy with his work. Well priced and we feel much safer and happier with the doors we have. Thank you! Have recommended your services to family so expect more calls for installations
Fay Goris
09:26 22 May 24
Was really pleased with MSD it was installed very quickly and professionally love the door I feel more secure knowing its been installed I highly recommend to anyone looking to install a security door crimsafe is like my safety barrier I feel better when I leave home and I come home knowing it's safe.
Jane C
23:39 04 Feb 24
Just had my door fitted by John and it looks amazing. From start to finish the process was seamless. Kept up to date of progress and installation date. Like another customer said, such a difference compared to another horrible door fuss company. Keep up the great work. Will be telling everyone about you. 👍🏼
Maria C
21:09 20 Nov 23
HORRIBLE EXPERIENCE...11 July 2022, I ordered and purchased 1 x Hoppers Crossing security door and 1 x crimsafe sliding door. Each costing $1000.7 September 2023 was alarmed to notice security mesh was coming away on Hoppers Crossing security door and was easily pushed out from outside of door, hence no longer secure.Called on same day and advised that I only just discovered the mesh was not right and was coming away close to door handle.On same day an installation coordinator contacted me via email asking for photos.Sent a number of pictures on same day.11 September was contacted advising it was not warranted and I had to pay $300 for it to be fixed.I sent message same day insisting the faulty door be looked at in person and that it was not a secure door as it was advertised to be.12 September was contacted that if I was wanting to get a more secure door to get a Crimsafe security door and pay a further $1000.12 September I wrote back asking for it to be rectified or my money back.No response.27 September resent message.Still no response.Furthermore, on assessing my sliding Crimsafe door, I was disappointed to noticed that they installed the door the wrong way around with the screws facing outside of the door, so someone can easily remove the screws. Unfortunately this security door is also not secure.What a total waste of money and ordeal.Suggest you save your time and money and go elsewhere!
Maria Cassera
04:13 02 Nov 23
Mesh on Security Door is coming away near handle and I am told it is not covered under warranty! Plus have to pay more to have fixed. And Crimsafe Door was installed with screws facing outside!On 11 July 2022, I ordered and purchased 1 x Hoppers Crossing security door and 1 x crimsafe sliding door. Each costing $1000.On 7 September 2023 was alarmed to notice security mesh was coming away on Hoppers Crossing security door and was easily pushed out from outside of door, hence no longer secure.I called on same day and advised that I only just discovered the mesh was not right and was coming away close to door handle.On same day an installation coordinator contacted me via email asking for photos.I sent a number of pictures on same day.On 11 September was contacted advising it was not warranted and I had to pay $300 for it to be fixed.I sent message same day insisting the faulty door be looked at in person and that it was not a secure door as it was advertised to be.On 12 September was contacted that if I was wanting to get a more secure door to get a Crimsafe security door and pay a further $1000.On 12 September I wrote back asking for it to be rectified or my money back.Since then there has been zero response.27 September resent message.Still no response.On assessing my sliding Crimsafe sliding door, I was disappointed to noticed that they installed the door the wrong way around with the screws facing outside of the door, so someone can easily remove the screws. Unfortunately this security door is also not secure.I am left feeling unsafe, unhappy and concerned that my dealings with your company has been a complete waste of money.No need to say any more!
Beryl Watling
08:44 19 Sep 23
We have used MSD 4 or 5 times now. Every time has been a pleasant experience. This was no exception. The salesman & the installer were punctual & friendly. Everything was cleaned up. I would use them again if the need arose & I can heartily recommend them.
Kim Rushbrooke
01:11 15 Sep 23
Excellent company to do business with. From the first point of contact via telephone conversation to the 'owner' measuring up, to the installers who installed the screens. The final result is well worth the investment. The screens look amazing!! I need to save up now and get the whole house done. Give them a go - 100% satisfied.
2811elaine
01:36 21 Aug 23
Had our new security door installed last week, everything was faultless. Their customer service from start to finish was excellent , kept me updated the whole way through. The installation was done in about 1/2 hour and the door looks beautiful. Was pleasantly surprised at the low cost. Highly recommended.
Jen
10:30 07 Aug 23
Incredibly happy with our new security door. It is of excellent quality and adds a polished finish to our front door area. Customer service was outstanding. The updates we received by email and text since placing the order were informative and we were completely aware of where our order was at, at every step. It’s been a pleasure dealing with MSD and would recommend to anyone.
Ken Au
09:29 03 Aug 23
We have ours done on Monday. Very happy about the look and the quality of it. The security door is very solid and the installation was quick. It is also custom made for perfect fit. Would recommend my security door to any locals who are look at getting a security door for the front or back entrance.
therese angelucci
03:21 03 Aug 23
Our experience was seamless, professional, polite and courteous. We got a quote and sat on it for a while and received follow up calls in the nicest manner and not pushy at all. We eventually committed and absolutely love the door. It looks great, it’s quality and makes us feel safer. Highly recommend this company.
sankar sarma
21:47 16 Jun 23
Top-notch service from measurement to installation. Quality is matchless and traders are highly qualified, understand your custom needs and design accordingly. Chris, Tam & Casey all of them are high quality professionals.
Sandra Gallo
01:27 21 Dec 22
I have no hesitation in recommending this company. Very professional, helpful in understanding what you want to achieve, for me, a door that not only looked good but was also crim safe.From the measurement to installation was seamless, even receiving progress reports of the stages where my door was at. Thank you, and I absolutely love my door.
Anna Buzescu
02:31 01 Dec 22
My new MSD security door is very stylish and fits perfectly with the front yard. It allows more fresh air and light inside the house. I recommend this security door to anyone who wants to have a stylish and safe security door.
Denise Jensen
03:34 09 Sep 22
I'm not sure Doncaster was the branch because we didn't visit one. The salesperson was good and knew the product. The fitter was friendly and took trouble to make sure front and back fitted correctly. We had to have an aluminium sliding back door and it is certainly not as strong as our old steel one but this was the only option for sliding door now.
Zoltan S
23:06 20 Jul 22
I can't recommend MSD Doncaster highly enough. After my initial visit to their showroom I had Chris come out and give me a quote for the Crimsafe Ultimate security door and hinged security panel. I was so impressed with his professionalism that I didn't bother getting any other quotes and told him to go ahead with the work. Approximately 6 weeks later the door and panel were installed and I'm very happy with the high quality of the product.
Susan Benedict
11:11 05 Jul 22
Purchased security door with custom design for my elderly parents. From first enquiry, to viewing the door range at the Doncaster showroom, then consultant providing measure and quote, until the door arrived and installed we had no issues at all. Friendly staff, responsive and kept us updated through the entire way. Very impressed and happy with service and end result. Highly recommend these guys know what they're doing, great job.
Cassandra Y
10:23 14 Apr 22
Highly recommend MSD! The whole process was very easy and pleasant. Whether it was Michael coming to give us a quote, Tom installing the door several weeks later or customer service on the phone, every encounter was with friendly, professional and competent people who did a great job. Very pleased with the door - thank you!
Stephanie Young
11:12 13 Dec 21
We cannot fault MSD Doncaster! The entire process was so easy. All of the staff we dealt with from the office, to the salesman to the installer were wonderful! Super polite, friendly and knowledgeable. We were also super impressed with the quick turnaround so close to Xmas! We also really enjoyed the messaging service to give the exact arrival time for the quote/install.
Peter Lewinsky
09:27 16 Feb 24
We visited the Bentleigh store. The quote was arranged and undertaken efficiently and the door installed when scheduled and no fuss. The only thing I would say is that they didn't take away the old door and I needed to cut it up and dispose of it myself. Maybe this could be included in the service
Mia Jones
02:25 27 Nov 23
I spent lots of time researching for a steel security door, as one of the final touches to our renovation. MSD had fantastic customer service (Scott in Bentleigh) & were competitively priced, as well as being able to complete the job in a timely fashion. Michael came to measure twice, as I needed him to adjust the rail height. He was extremely friendly & knowledgeable. We were sent updates on the production stages of our door along the way. John installed the door quickly and we are very happy with the result. The digital lock works super well. Can highly recommend MSD.
Paul Hatton
02:08 21 Nov 23
From the initial 1st visit quote, which was very professional and seamless to the fantastic customer service throughout the whole process this Company provided the best communication and customer service I have EVER experienced. They gave me the date of quote, approximate week of fitting and delivered ... well done as this is a whole of team effort. The quality screen door, price, quote and fitting was 1st class. 5 Stars everyday of the week for this Company.
Andrea Anderson
07:48 04 Sep 23
The new door looks great, perfect style and colour to suit our home. Excellent communication throughout the whole process from first contact to installation. Definitely recommended s
Wendy Hodson
04:42 04 Jul 23
I'm very happy with my beautiful new security door, it's made such a difference to the entrance to my unit. The quality is excellent and it fitted perfectly when installed. The communication was professional and timely. Happy to recommend MSD if you're looking for a quality door.
Jos Tay
21:38 23 May 23
From Start to Finish it has been a pleasure working with Crimsafe - Centre Road, East Bentleigh. Michael, is very professional, - He quoted us on our Two Security Doors, matched the security door exactly to the colour of the frame and front door . We really love the doors, it looks like it was part of the doors. Our house has the front door with the Glass lead design and the security door looks amazing. We can still see the design when both doors are closed. Highly recommend them. Highly recommend that you ask for Michael.Thank you again Michael. I will contact you for another job soon.
Rammohan Chopparapu
04:50 06 Mar 23
We were delighted with the final output of the CRIMSAFE Security Door installed at our premises, including the product and its installation workmanship. Therefore, we have no hesitation in recommending this product to our circle.
Janine Alexander
22:55 17 Feb 23
Would definitely recommend MSD for all security door needs We experienced amazing customer service from the person at the Bentleigh showroom, the friendly and professional guy who came to measure up and give us a quote, through to the final installation. The installer came on time as promised, cleaned up afterwards and we couldn’t be happier with our new security doors which look amazing and give peace of mind.
Kylie Burns
23:03 01 Feb 23
My experience with MSD was exceptional. Timely communication, reasonable quote, professional installation and quality product. I would definitely recommend. The team are friendly and helpful and you will be extremely satisfied with the result.
Julie Gibson
00:04 19 Jan 23
Top notch service from the team at MSD Bentleigh East. From quote to install I was kept informed of progress and the commitments made were delivered. Prompt and efficient installation for my oversized door, and it looks great. Price was very competitive.
Joanne Klonaris
01:17 11 Nov 22
It was a slow start when i rang MSD East Bentleigh and spoke to Scott. However when i went into the showroom in East Bentleigh and spoke to Carol things changed immediately. Carol was very professional and looked after my needs and provided me with all the answers i required to enable me to make the right decision on which door was right for me. She arranged an appointment for measurement straight away. Michael who came out and measured my door was friendly and very knowledgable. My door was ready within 3 weeks which was exceptional. Ali who fitted my door was great friendly and helpful. The three where very efficient and provided great service. Im very happy with my Crimsafe security door, its a Quality product and does exactly want i want it to do. Thanks to the three staff and highly recommend MSD Australia East Bentleigh. Regards Joanne
Katie Shuttle
07:10 13 Oct 22
Communication was great through the whole process. Had all the options explained with no pressure to choose the most expensive one. Very happy with the end result, looks great and my dog happily uses the doggy door now!
Edwina Ogilvie
08:25 30 Sep 22
A big thank you for the fantastic service we received frpm MSD.From the initial enquiry to the measure and quote, communication of the progress of our order and phone call to advise installation date and then timely communication in the lead up to installation and on the day it has all been really impressive and seamless. John, who installed the door, was lovely and did a great job. I think it's rare for a business to get all of the steps right in the customer experience but MSD certainly nailed it in our experience.
Peter Watson
22:30 20 Sep 22
We are very happy with our Crimsafe security doors. MSD (Bentleigh East) were wonderful to deal with and very helpful.The showroom was well set out and easy to choose from their range of doors, with Carole taking the time to explain the range of doors and approximate costings. From the initial measuring to the final installation the staff were amazing, they made you feel at ease.If you are looking to purchase security doors of the highest quality, we highly recommend MSD Bentleigh East, their professionalism and customer care is outstanding.Thank you to Carole, Michael, Chris and Brett.RegardsPeter and Gloria
Arvind Vasudevan
05:50 26 Aug 22
From the first call, to the visit at the showroom, subsequent visit to my home for measure and quote to the install this was a precision operation. Excellent service, really good communication (through the app, SMS and phone) and then install meant I never had to follow up. Seamlessly executed by a great team! Very satisfied.
Koula Avyerinos
06:43 21 Feb 22
Absolutely delighted with our Crimsafe security doors so much that we highly recommend them to anyone that wants to make their home not only secure, but to enhance the street appeal and add value to their property.Great investment, and good price for an awesome product!The teams at MSD Melbourne are professional, knowledgable, keep you informed with scheduling and eta. Their workmanship and quality of work is amazing.
Nicole Martini
02:30 10 Apr 24
If I could give less stars I would! The My Security Door website quotes your family motto: keeping your family safe is our family business. This has definitely not been met in our case. Not only has your company left us feeling insecure (no security for three months after one of your workman tried to bend a steel door and broke our door frame), but this has also been exacerbated by zero customer service and lack of empathy from everyone I called trying to get this resolved. It took me calling the ombudsman and taking things further to get our original security doors reinstalled (tried to get us to pay full price after they broke our house, which I was definitely not willing to do after the lack of any empathy).I can honestly say this is the worst customer service I have received ever! There was ONE person who was amazing and I wish I knew his name to acknowledge him. To the guy who installed our original screen doors at the very end Thank You for being the exception to the rule.Edit: A $100 was offered after I asked for a discount. No generous discount was offered! If a generous discount was offered this review may of been different. Instead I got laughed at for asking for a discount!
William Sant
02:20 02 Apr 24
My Security Door did a fantastic job with our new security door, Casey the installer was prompt, efficient and gave us a lot of instructions on the operation of the door. Highly recommend this company for your security doors.
Oakley Brennan
10:11 14 Mar 24
Extremely friendly & helpful team along with very competitive pricing. From the quoting experience to visiting the showroom and install of my door, I don’t have a bad word to say !
Dean Labas
05:47 23 Feb 24
Excellent service from the sales, measuring and installation team at My Security Door. Everyone was friendly and professional and we couldn't be happier with our new Crimsafe door.Highly recommended company, we wouldn't hesitate to use them again in the future.If you need a security door or screen don't waste your time and money elsewhere, use this company and get a genuine Crimsafe product that's actually better and cheaper than what most other companies are selling, and perfect installation. Dean.
Daniel Rubinich
01:54 12 Feb 24
Very happy with the service and product we got from my security door. From the very first phone call I knew we were in good hands. I highly recommend them to others and will be using them again in the future. Very happy. Cheers
Annie
04:19 13 Oct 23
The Ravenhall team is above professional and are a team I will comfortably recommend to anyone needing a security door. I spoke with Mark and had Michael do the measure up for 1 Ultimate crim safe extra wide door and a crim safe classic door. No payment was required up front and true to the time frame 4 weeks after the measure up they were installed. Harry, arrived on time and was polite and respectful with a very quick install, he cleaned up prior to leaving, not that there was much. Thank you to the MSD team at Ravenhall
Thammmie
04:25 12 Oct 23
Love my new security door! The team at MSD Ravenhall have been professional and an absolute delight to deal with. From Mark's initial booking to Michael coming out for the measure and quote and then with James installing the final product. I am very satisfied with my new door and it has been lovely dealing with your company. Thanks again 😊
PG
01:54 05 Jul 23
Have used this company for 2 of our houses. Wouldnt go anywhere else. Reliable and professional, great communication and quality products.
ARTHUR KATSOULAS
08:07 03 Jul 23
Extremely happy with the service.Casey, who installed the doors, was very professional and did an amazing job.Carol and Catherine from the Customer Service and Administration department were both so helpful.Doors are stunning and pretty secure.Thank you very much.I highly recommend MSD.
Daniel G
23:12 09 Jun 23
Extremely happy with my crimsafe security doors and customer service provided by MSD Ravenhall. Highly recommended and quality of installation is top notch. Smooth process from start to finish. Thank you!
Joseph Cini
03:50 03 May 23
Sensational product and service 👌 the team were quick to provide a measure and quote, they kept me updated on timeframe and installation and I absolutely love the end product. Highly recommend!
melanie Lloyd
07:28 01 May 23
These guys were awesome. Showed up on time. Work was done quickly and efficiently. Installer was professional and friendly. Love you work guys. Cheers.
Michelle Del Rosario
11:33 07 Dec 22
Great experience overall from sales to installation. Products specs were explained clearly, did not make scheduling of installation challenging for their customers, prompt response to queries.
Janet Kelly
03:54 30 Nov 22
Fantastic job on my Security door , guys are very Professional great customer service friendly and very helpful. Perfect job on installing it ,looks awesome.
Jacki
06:48 18 Nov 22
Thanks to MSD for providing our fantastic new security door. A shout out to Chris who provided a quote and helpful advice and to Ali for the seamless and stress-free installation. The whole process from first call to installation was very quick. We were concerned because we have a French style single door that opens out from our bedroom and worried that it might be difficult to fix a security door on the inside but it was a non issue for these guys and it looks great. Highly recommend MSD for your security doors.
Ethan O'D
22:32 03 Nov 22
Excellent company, got back to me super fast about my interest in a Crimsafe door. Then Chris was out in only a few days to measure & quote. & it was installed a few weeks later. Communication was the best thing about this company, received automated text messages about the incoming arrival of Chris & Adam & then also when the install date had to change I was contacted immediately & a time was set. Couldn't ask for a better experience, this is how all trades should run their business.
Pauline Attard
23:59 19 Oct 22
I found MSD Ravenhall to be easy to organise a quote, their prices are very good and the doors are of good quality.They kept me informed from my first contact with them until the door was installed. I strongly recommend them and I will definitely use them again.
Penny
07:22 07 Oct 22
I recently had a security door quote and installation through MSD Ravenhall and the whole experience from start to finish was positive. Great customer service and friendly team members, good prices, and what l appreciated most was the trust in the customer when it comes to payment. MSD didn't ask for a deposit and no payment was required until after the installation was complete. That's not something you see very often these days. I would highly recommend MSD Ravenhall to anyone looking to purchase a new security door.
Katie Uren
03:16 15 Sep 22
Very happy with my purchase. Casey was very quick and informative. He showed up when he said he would and was very friendly. I am a very happy customer and would highly recommend MSD to anyone.
Kristin Davey
10:04 09 Jun 22
I can highly recommend MSD Ravenhall. The team recently installed security doors at my place and the whole process from quote to install was easy. The staff were polite friendly and ready to help. I was at work during the install but returned home to find the old doors removed and stored neatly, new doors on, no mess, no cleanup, keys in a safe place and everything back where it should be. Communication in the days prior and on install day was great too
Tarun Pal
02:44 06 Jun 24
I would like to start with their level of consistency. Every time for every job they messed up things. Used their services for 3 jobs for my house and every time when they came for installation product dimensions are different to what they supposed to be so remeasure it again and again , not to mention the extended timeframe due to all this. This morning I was suppose to get crimsafe door for our main door and as expected frame installation was easy part but when it comes to door once again they nailed it with out of frame door. Remeasure it to make sure it's correct next time not to mention the same measurement was done twice before. Best part when called response was we'll look in to it.
Clay Heidenreich
07:52 07 May 24
Outstanding from beginning to end. We were kept up to date throughout the whole process. The product is of the highest quality and looks fantastic, we will be using this local business again in the near future. Thanks MSD Epping.
Bruce T
00:41 28 Feb 24
I am very satisfied with the new security door installed last saturday in Pascoe vale.It looks great and modern.very happy with it.(Khanh ).
Nick Fitzgerald
04:28 01 Feb 24
Excellent service and fitting. From quote to installation a stress-free process. Will order again in the near future security door and windows security fittings.
Daniela
01:04 21 Jan 24
I had my security door installed yesterday and was surprised to find out my side panel was not included in the price.I was initially contacted after my measure for a quote and was given a total price. I was advised I did not need to be home, so I did not see what was measured. I automatically assumed the price included the door and the side panel as all photos on social media displayed both doors and side panels covered. I was not offered 2 prices, one with the side panel and one without, hence the assumption it was all inclusive. One would assume that if a company offers a free measure and quote, the side panel would be included, as it is a given that customers would want to have that protected too. It is pointless to have a top of the range security door and not have the side glass panel covered where people can alternatively smash the glass.I’m extremely disappointed in the lack of communication. The reason I went with my security was due to the reviews and the price assuming it would all be covered.After installation I contacted the head office and spoke to the receptionist for a lengthy period of time, only to be told to call back because she was training. She advised if I wanted the side panel it would cost half the price of my door, an additional $600.Had I have known this prior to installation, I definitely would not have gone through my security. Now I’m left with a “top of the Range” security door with the side panel unprotected.I feel I have been mislead as all the quotes were verbal. I did not receive an email with my quote, I was only told via phone what the price would be and what dates they would be coming out to install. No where on the website or emails does it have any disclaimers that prices do not include side panels.I don’t feel as a customer I should have had to ask for all specifics. I believe if a company is offering a free measure and quote for the front door, the customer is given the correct price and provided all options.
Adam Z
04:56 23 Sep 23
Fantastic to deal with. Very professional, highly knowledgeable and quality second to none. Highly recommended & I couldn't be happier. I will definitely use My Security Door Epping again.
Susie Campbell
23:29 31 May 23
The whole experience with these guys was so easy for start to finish! MSD Epping are professional, easy to deal with and competitively priced. The highest quality product and attention to detail on installation and clean up. I wouldn't go anywhere else. And the difference in the look of my house is just amazing!
LMG Designs
06:32 13 May 23
Quality security doors and good pricing. Great communication from quote to installation. Installer was on-time, friendly and efficient. Highly recommend.
Devika Nair
01:09 09 May 23
Excellent service, right from quote request to installation. Extremely efficient and prompt with notifications and timing. Thank you Casey for such a neat installation. A job very professionally done. Thanks to all involved at My Security Door Epping.
Pierina Morano
08:39 08 May 23
Professional, courteous and prompt!Great communicators keep us informed all along the way to having our perfect crimsafe door installed! High quality security and high quality security doors!Answered all our questions.Thanks John (installer), Carol (office) and Chris 😁
Sharon
03:01 22 Mar 23
Excellent service ~ front security door & sliding door looks fantastic 👍🏻 happy from quote to finalization ~ company has great work ethic ~ would highly recommend
Nickie
02:50 03 Mar 23
Fantastic service!! Highly recommend this company to anyone who needs security screens. Good pricing for the product and the gentlemen that measured and fitted the doors were very professional and did a fantastic job 👏.
Andy Rozza
03:31 24 Jan 23
Top service, product and very competitive prices.On time & on the "ball" !!Friendly and very easy to communicate staff.Only one small hiccup with finance dept., as they were chasing me for already paid account.
Vince Parisi
05:39 17 Jan 23
The process from start to finish was done with such professionalism. MSD Epping did the measure, quote and installation. We were kept updated with the arrival of the installation on the day which made it also pleasant. The quality and the look has made our home look so much better. I would highly recommend these guys.Thanks heaps
Wendy Spark
03:08 13 Sep 22
MSD Melbourne Security Doors make the best doors in the market. I just love my new Crimsafe Designer Door it looks awesome. It not only looks good but feels so much more safer in my home.I had to either put a whole new door and then a security screen, and thought to put all the money into a strong, great design, security screen on the existing front door.I could not find anything that I liked on the market until I found MSD Designer doors and are a Crimsafe! Their designs are amazing they will not disappoint.Note, there is a wait when you place your order, however it is worth the wait, so make sure you plan well your security screen.
Gabi leven
00:37 24 Aug 22
Thank you MSD Epping for a fabulous experience purchasing & installation of Crimsafe for our new home. Everything went smoothly from start to finish. We had front door and 4 sliding glass panel doors at the rear. The colour match was perfect. The installer was competent, dealing with the office was a pleasure and it looks amazing. Even our building project manager was very impressed. Love the latest technology too. The security of our home is a major investment and we wanted the best. Thanks MSD for an outstanding service and product 👍👍👍
Omar Isse
02:35 18 Aug 22
Very professional, great final product and very flexible. I had my front entrance security door installed while I was at work. Smooth process and the great team at MSD worked around me. Would highly recommend them. Keep up the good work guys !
Heather Wallach
03:44 21 Jul 22
Very impressed with MSD. Communication always prompt and up to date.All representatives were professional and friendly.SMS texts kept me informed around delivery date and time when John would arrive.John did a fabulous job of installing our double security doors.Have recommended your company to people already.Our doors give our house the look of completion!
eddy rigoni
05:59 03 Jul 22
We had our door installed by MSD Epping and have to say we are extremely impressed best quality security door on the market the sales staff are very helpful as we had lots of questions and where not sure which door would suit our purpose. When they came to measure we found our door frame was 16mm out of square so I was a bit worried about the gap’s being consistent as a carpenter myself I was going to fit the door but no, it was part of their service great one less job for me. The guys that came to install the door where very friendly and professional and where done in about 1/2 an hour and the door fitted perfectly.They also didn’t take a deposit and billed us once the door was installed. Overall fantastic service from start to finish
Jonny I
01:58 30 Jun 22
From start to finish. MSD has been great to deal with. The sales guy was insightful and informative but not pushy. The installation of the Crimsafe door was quick and professional. The following installation by John and trainee Kevin for our sliding doors was highly professional, well-mannered and polite. John even noticed our Crimsafe door was not closing as well as it should and advised, that he would look into this before he left. He then, fixed it on his way out! I was going to raise it but was amazed that he saw it and flagged it before I could upon entry to our home. I've had a bunch of other installers in our new home recently to do window furnishings etc... and none of them has provided the level of care and professional service as John. Would highly recommend MSD and say you should request John for the installation.
Fra Man
09:58 20 Apr 18
I recently had 3 Aluminium security doors (diamond shape), as well as one sliding security door (diamond shape) and two sliding fly screen on stacker doors. I paid a bit more to upgrade the insect mesh to TuffScreen Mesh.All the doors look fantastic and match the house(s) really well.MSD were very competitively priced, they turned up on time for the measure and also for the install.Overall really happy with the products and with the service from MSD.I definitely recommend them.
Haley Consedine
02:25 10 May 24
Great quality product which matches the front door perfectly. Easy and efficient service.
Elizabeth Poustie
03:34 22 Apr 24
Communication, advice and installation was spot on. Price was very competitive. Great service and product and wouldn’t hesitate to recommend the team at Geelong.
Vivien McDonald
22:33 02 Apr 24
Great service, dependable and reliable. Great communication throughout and very happy with the product.
Jannice Rider
00:27 20 Mar 24
The wonderful people at My Security door Geelong were so helpful, knowledgeable and professional. I could not be happier with the advice and the final product.
Bert Vandenhurk
00:54 15 Feb 24
Great product, timely installation and fantastic service. Really impressed with the complete package starting from quotation to installation. Will recommend to all my friends… 👍
Dr. Darryl Carlton
03:33 01 Feb 24
My Security Door came, measured and quoted for a sliding door and window screens. Prompt, efficient and courteous. No deposit was requested and they kept me informed of delivery/installtion. The installation was very professional with a friendly tradesman. Price was reasonable. Service was excellent. Great experience, and a very good product. Highly recommended
Majella Nolan
00:19 17 Jan 24
Great service and communication through the whole process. Product looks great too. Highly recommend
E Sub
01:07 19 Dec 23
The best security doors ever by far. Elegant and amazing quality. Thanks guys. We love our new door. Will recommend 100%.
Tay Murnane
02:35 23 Oct 23
Absolutely love our Crimsafe security front door. The communication from day 1 was fantastic and throughout. Even the installer was super lovely. Now we’re ready for the warmer months to come. Highly recommend👍🏻
Paul Thomas
04:57 13 Oct 23
Awesome service & experience with My Security Door Geelong. The process was seamless,the Crimsafe security doors are wonderful & far superior to what others are offering.Don't bother going anywhere else.
Helen Jones
07:43 04 Aug 23
Having a crimsafe security door fitted was trouble free from the first phone call. All staff I dealt with were polite, friendly and extremely knowledgeable about their products and the colours.I would thoroughly recommend My Security Doors, Geelong to anyone.
mhwi
01:51 28 Jul 23
We got a heritage style steel security door for the front and crimsafe security doors for our french doors at the back. I cannot speak highly enough of the customer service and quality of these products. From discussing different styles in the showroom, measure and quote, and installation the whole process was seamless and very professional. A big shout out to Chris who spent considerable time with us discussing different options when he attended our property for the measure and quote. It was the final touches that our house needed and we feel so much safer now. Thank you!!
Wayne Winks
02:45 15 Jun 23
One of the best companies i have ever dealt with a pleasure from start to completion and quality staff and product Highly recomend . 👍
Linda Henricus
09:06 11 May 23
We’re been really happy with our experience with MSD. Every interaction was really positive - they were responsive, easy to deal with and kept us informed re progress. The door is exactly what we asked for. Great service!
Anthony Spiteri
03:38 27 Apr 23
I highly recommend MSD in Geelong.Everything was easy to deal with this company,From the first call to Ray to organise quoting and than Casey for the installation. A very happy customer.
Aleisha H
08:48 23 Mar 23
Super happy with the doors, also the service throughout - from gaining a quote through to the install. Great customer service, showing me how to use the door and helping with another while he was here! Would recommend.
Michael Gannon
01:45 21 Mar 23
Could not fault MSD Geelong from first contact to install.They kept me up to date with everything each step of the way.They were on time "every time"Very professional and would highly recommend MSD.
David Tournier
04:30 09 Mar 23
The sales experience was great - types of doors and their features was explained really well and pricing clear. Made choosing very easy. The measuring was also very good and happened on time. Fitting was also done very well by competent fitter.However the customer service between measuring and fitting was extremely poor. The first date scheduled for fitting was cancelled on the day fitting was to occur (23/01/23) due to illness. We were then given a new fitting date by phone of 10/02/23. We rang on 9/02 to check if fitting was happening on next day only to be told fitting was never going to happen on 10/02 but scheduled for 23/02/23 - not happy! We asked if an earlier date was possible - not in that persons area of responsibility. Had another phone call a few days later and told 23/02 was the date unless there was a cancellation and we would be given a days notice if that happened - not really an option for us.Overall, happy with the sales, measuring and fitting but extremely unhappy with the communication and care in between. This area needs a lot of improvement before we could recommend to others.
Lucy Fenu
09:31 06 Dec 22
Highly recommend MSD. Super efficient. Measure and quote and fitted on time with friendly service. Doors look great too!
Julie Church
04:45 06 Dec 22
The service was excellent, once our security door was ordered it arrived in no time at all and the guys did a wonderful job fitting our door which look terrific..highly recommend MSD Geelong
Sheryl Hendry
04:22 14 Nov 22
Fantastic service MSD. Wonderful communication, the screens look amazing, the installer was really professional. They worked around my shift work perfectly. Definitely will use their company for the next phase of my renovations
jpharvey1980
07:05 20 Sep 22
The end-to-end experience was fantastic, from Michael who came on site to measure and quote through to Casey who installed the doors (4 double-doors all up). The quality and workmanship of the doors themselves is great, including the fit and operation. Importantly, MSD Geelong met and exceeded their manufacturing timeframe and met all committed appointments (for measure and installation) - they provided accurate time windows and SMS updates leading up to and on the day. Casey (the installer) was friendly and super efficient - he knew exactly what he was doing and didn't cut corners.Overall I would be happy to highly recommend MSD to others.
Christine Dams
05:16 08 Aug 22
I cannot thank Casey enough for the awesome job he did when installing my doors and side light windows today. He completely explained everything he was doing, cleaned up the little mess and had the job done in record time. He also showed me how poor my old security doors were in comparison. I am so very happy with my new doors, I absolutely LOVE them!!! I highly recommend Crimsafe Security Door's!!!! 20/10
Chris Bell
01:58 05 Aug 22
From the moment we booked to have the crim safe security door installed & then yesterday it was installed. Has been an amazing experience the polite, friendly, professional approach the office lady at Geelong & then the guy who installed the door yesterday we are extremely happy 😊
Karen Tozer
11:19 26 Jul 22
Exceptional customer service from first contact to arrange attendance and quote, right through to final installation. Highly recommend. Such a friendly, helpful and honest team to deal with.
Andrew Picha
09:26 28 Mar 22
Excellent customer service from head office during the initial enquiry, then Chris who conducted the measure and quote, then Casey who completed the installation (which was completed with the highest quality finish).
Adam D
02:23 23 Mar 24
Poor experience with 4 visits until doors were doneFirst install was aborted as the frame was built too big (despite the drawings they created being correct). 2nd install attempt was aborted again as they manufactured the frame incorrectly and it needed back supports. 3rd install attempt took place however they had only manufactured 3 sides of a 4 side door frame, which left a gap under both doors. 4th visit, the final pieces were installed. Original install was 19 Jan and the final pieces were was almost 2 months later. None of the attendances were prioritised they were just put back in the queue with all other jobs. I had to push for the final install date before I went on holidays. They offered Saturday install, but when I asked for that to take place I was told it would be at least 3 weeks for a Saturday booking. Clearly no prioritisation.No accountability on managing the issues like any good customer service organisation would have done.The doors are great but I cannot recommend MSD based on multiple issues. I had to ask for a discount due to the inconveniences there was no real apology or anything offered to me for the inconvenience
Luana Chieppo
01:59 01 Mar 24
We highly recommend My Security Door Crimsafe. The team members are friendly, supportive and professional; happy to answer any questions upon inquiry and also during the manufacturing process, keeping in touch by email, text and phone, with updates and quick responses to any of our queries. Both the measurement and instalment appointments were carried out by staff who really knew their "stuff". The product itself is EXCELLENT! We chose the Carlton in Monument colour and we could not be happier with the result - it is aesthetically pleasing, classic and sturdy, providing a great sense of security, as promised - and at a great price! Thank you Mitchell, Roy, Dan and all the team for all your time, effort and assistance. 🙏🏼👏🏼🌟🌟🌟🌟🌟
Luana Di Virgilio
00:12 08 Sep 23
This was the most positive experience I’ve had with any trade - from the initial contact over the phone with Dan right through to install day. All involved kept me advised during the whole process . What an efficient team .. love your work and love my new security door! Thanks a bunch … Bravo’s 😊👏⭐️
Kez Till
02:26 20 Jul 23
What a great team! I needed a security solution for the front windows of my home, but one that would not lower the aesthetics of the house and newly-established gardens. To say I'm delighted would be an understatement!The full-length security screens installed look fantastic, actually ADD to the aesthetics of my home, help keep out direct sunrays (so assist with protecting furnishings), all while giving me the peace of mind I needed. Thanks to Crimsafe and all of the Team at Brunswick.
Alistair Bates
03:59 21 Jun 23
Very efficient service from quoting to installation. Provided fantastic information and assistance in determining which door was the best option for us and once manufactured the installation was done in 15 minutes.
Prabakar Kumar
23:03 09 Jun 23
Great team and they are flexible with design and installation to meet customer's requirements. Best part was, Craig and team have accommodated a last minute request to change the complete door orientation too.
Michele michael
08:20 16 May 23
What can I say, excellent customer service from start to finish. Communication From this company was 5 star from the arrangement of the quotation to the installation of the 2 crimsafe doors, messaged to tell us the installation person was on the way and approx time.Highly recommend
Michael McAuliffe
00:32 20 Apr 23
Fantastic experience dealing with MSD from the initial meeting to installation. Great communication while the door was being made and the installation process was quick and professional. Would recommend to anyone looking for a security door.
Julian De Bortoli
01:54 30 Mar 23
Can't speak highly enough of this company. Amazing customer service, delivers fast and affordable quotes and installation quick and on time. Best service and experience I've had in years!
StevenEugene Maxwell
09:37 16 Mar 23
I would recommend my security doors to anyone it was very easy to book appointment to get a quote and then the installation from James was very professional and friendly. Book these guys if you want great service and products.
Elle Segg
03:22 18 Jan 23
MSD installed my screen/security door only 2 days ago and already I am getting enquiries from neighbours and friends who the company was that installed this fantastic door. I could not be more complementary about the service and the quality of the door. Chris gave me expert advice which door model to choose, and John, the installer, even brought his own vacuum cleaner to clean up. 5 stars from me.
Yopeko K
02:02 24 Nov 22
Happy with the advice of Chris (quoter) in deciding on the type & colour of the security door. The installer Tam also did a good job.Chris did an excellent job in measuring the door & so it fits beautifully. Very happy.
Rodney McFadden
00:54 15 Nov 22
From start to finish the whole process from ordering our new security door, site measurements and installation was seamless, quality of the door finish is excellent, looks a lovely country styled finish ,matches perfectly to our front of our home, highly recommend this company.
Jenny Lydon
02:37 08 Nov 22
Made gate to accommodate my bluestone cottage that has no square corners or true vertical walls. And customized it so the brass and glass fittings on the front door weren’t hidden. The gate “disappears” so doesn’t detract from the character of the house. Amazing service too.Highly recommended.
Liz O'Brien
23:02 26 Oct 22
Excellent service and quality installation. Professional and prompt measure and quote, short lead time to make and install - less than half time of competitor. No deposit required, pay on installation. Highly recommend. Have already referred one neighbour who also loved the end result.
Jennifer Hirama
02:48 26 Oct 22
Timely response to quote request. Superior communication from time of order placement to installation date. Most satisfactory installation and end product.
Robyn Walters
23:52 19 Oct 22
Scott did a measure-up and gave an exact quote. Just needed to accept and the door was ready and installed in a couple of weeks. Absolutely efficient.
Marc D
03:54 19 Oct 22
Exceptional quality security doors, very knowledgeable staff. Took the time and effort to make sure we were happy with our doors, great selection and great price. Hassle free experience from initial contact to installation.